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1013 Old Philly Pike, Kempton PA 19529-9321
Tele: 610-756-6124
E-mail: weaving@countryseat.com
www.countryseat.com
FAX: 610-756-0088

Important information regarding our on-line catalog ordering procedures and general ordering information:

Delivery Time/Cost Gift Certificate Print Catalog & Newsletters Online Catalog - How to Use Privacy Policy

Return Policy Secure Site Shipping Policy Site Index

Click HERE for FAQ's - Ordering Supplies

• Print Catalog #31 is the most current. To save costs our print catalog is printed in black & white on newsprint paper. We include as much information and as many pictures as we can but our online catalog will generally have more information and color pictures. If you would like a copy of our current print catalog please send an e-mail to: weaving@countryseat.com. We keep track of which catalog and newsletters we have sent you and will automatically send you new ones with your order.
  Our current (and the past 6 months) newsletter can be viewed online on our: Newsletter Page.

  Privacy Policy

• The Country Seat, Inc. has created this privacy policy in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this Web site.
  • We use your IP (Internet Protocol) address to help diagnose problems with our server, and to administer our Web site.
  • Our site uses cookies to keep hold session information about the items in your shopping cart. A cookie is a small data file that a Web site puts on your hard disk so that it can remember something about you at a later time. The only personal information a cookie can obtain is information you supply yourself.
  • This site contains links to other sites. The Country Seat, Inc. is not responsible for the privacy practices or the content of such Web sites.
  • We use an order form for obtaining information necessary for processing our customers’ orders. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the customer when necessary. Financial information that is collected is used to bill the user for products and services.
  • We never rent, give or sell your name, address, e-mail address, credit card information or personal information to a third party. The only exception is in the event of a situation where we may be required by law to cooperate by providing information about a customer.

  Security
  This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Credit card information is encrypted and cannot be read as it travels to our ordering system.

  Correct/Update
  This site gives users the following options for changing and modifying information previously provided.

  1. E-mail weaving@countryseat.com
  2. All your personal information may be edited on the checkout page before submitting an order.
  3. Send mail to the following postal address:
     The Country Seat, Inc.
     1013 Old Philly Pike
     Kempton PA 19529-9321
     USA
  4. Call the following telephone number: 610-756-6124

  Contacting the Web Site
  If you have any questions about this privacy policy, the practices of this site, or your dealings with this Web site please contact:
  

  The Country Seat, Inc.
  1013 Old Philly Pike
  Kempton PA 19529-9321
  USA
  weaving@countryseat.com

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• All ordering and checkout pages are secure for your protection. Please make sure your browser is configured to accept cookies in order to hold the items entered in your shopping cart.
  
• Even if you are a current customer of ours if you have not ordered before in our online catalog, you must enter all of your shipping and payment information and choose a password and ID. The online catalog data base is different from our data base here at the shop where we process your orders.
  At this time, the credit card information entered into the online catalog will not be saved. You will need to enter the card information each time you order.
  
• Do not try to log in if this is your first online order with our company. When you check out, you will be able to type in your Customer Number (if you have one) and register your information or shop as a guest. If you register as a guest, your information will not be saved. You will have to re-enter your information each time you shop and a record of your orders will NOT be saved.
• After you use this online catalog for the first time as a registerd user, returning customers will be able to log in with their user name and password and find their saved information as well as past online orders and items placed into their shopping carts.
  If you change your e-mail address, you must log in with your old information and then you can update your file with the new information.

• Start shopping:
  1. Browse the Shopping Category links to view products.
  2. Use the keyword search box, in the middle of the right column, to find a specific item. Type the name of a pattern or book or use the search box to find patterns written by a particular author by typing the author's last name.
  3. To see a picture or pictures, read more about a product, or to purchse the product, please click on the name of the item or the thumbnail picture.
• When you locate an item you wish to purchase:
  1. Enter a quantity in the white box and click the blue "ADD TO CART" button to the right of the item.
  2. Your purchase will be entered into your cart and you will be able to view this imediately. A small screen will pop up to tell you the item has been added to your cart. You will remain on the same product screen that you were on when you clicked the "ADD TO CART" button (with the quantity box back to "1"). Look at the top of the left column for the Items in your "Cart:" & "Current Subtotal:" information on the upper left hand corner of your screen. To actually view your cart items or change quanties or delete an item, you must click on the "View Cart" button.
     Every time you click on the "ADD TO CART" button, that item will be added to your cart.
  3. Remember that if you are ordering pre-woven cane, the quantity in the Items in your Cart: will be the number of inches that you placed in your Quantity Box. So ordering 14" of pre-woven cane will show as a Quantity of 14 items.
  4. If you would like to change the quantity or delete an item, please click on the "View Cart" button in the left column.
  5. The catalog will not allow you to order items marked as “Out of Stock”. They will not be back ordered due to unreliability of supplier's delivery times.
• When you are finished shopping, complete your order by clicking the Proceed to Checkout button in the upper left column.
  Fill in all required areas.
  The system will not accept dashes (-) in credit card number or slash (/) in expiration date. You will NOT be able to check out if you include these symbols. Penny differences may occur as a result of rounding.
  Please supply your post office box number (the billing address of the credit card supplied) if applicable as well as your street address.
• We will ship the least expensive way—UPS or Priority Mail. All shipping fees are charged at the actual amount that UPS or USPS charges us, based on the weight of your package and your location. If you would like to know these fees before your order is charged and shipped, please indicate this in the comment section during checkout. We will contact you via e-mail with the total fees (after pulling and packing your order). We will hold your order until we receive your approval to ship.
• IF YOU ARE PA TAX EXEMPT: Mail or FAX us a completed copy of PA Blanket exemption form 1220 (they are sent in tax packages for you to copy and use). If you do not have one, you can obtain one by calling 1-888-728-2937 or 717-772-9739 or download the form and print by clicking here. Until we receive this signed form, we will have to charge PA state sales tax on the total of merchandise and shipping charges.

  IMPORTANT:
  

• Please make a note of your password for future orders.
  
• If you do not receive an automated e-mail confirmation within a few minutes, the e-mail address used on your order was either invalid or incomplete. Please check the information that you entered to see if the e-mail address was typed correctly. If your e-mail address was entered incorrectly, you will NOT receive a confirmation e-mail with your total charge and shipping information. You can log in and select "Order Tracking" to view your information.
• If you have forgetten your password, go to the log-in and click on the "Forgot your Password" link. Your password will be e-mailed to you immediately if your email address matches what has already been submitted. We can not see you password so we can not tell you what it is.
  If you have changed your e-mail address, you must log in using the old address and then change your information.

Credit card orders, which are declined, will be held, retried each day and shipped upon approval. After 3 days, we will contact you via e-mail for an alternate payment method.

To pay by check or money order: complete your order and select this option on the check out and mail us your payment along with a print out of the order. Remember to include the appropriate Shipping Charges or your order will be delayed until this is received.

Please note: There is a $20.00 service charge for returned checks.

To use a gift certificate:
Select this option on the check out and be sure to include your credit card information or you will not be able to complete the order (we will only put charges on the credit card if the total amount of your order exceeds the amount of the gift certificate). If you know the GC number, please include this.

To estimate UPS delivery time and cost, go to the UPS web site and enter Kempton PA 19529 as origin at top of form, your city, state and zip as destination. You can put in a total numbers of pounds for a shipping estimate (one coil of reed = one pound). Then click "calculate" to see when to expect your package to arrive. We generally ship UPS Ground unless other service is requested (we can not ship FedEx).

Due to the fact that we charge you "Actual Cost" of shipping only, you will not be able to "calculate shipping" in our online catalog. Your shipping charges are determined by the final weight of your package and your location. We do not add any extra fees, you are charged only what actual fees UPS or USPS charges us.

RETURN POLICY

• All returns must be accompanied by a copy of the invoice or your customer number and invoice number from the upper right corner.
  
• Cut pieces of prewoven cane and Shaker tape, opened coils of reed, opened kits and other opened packages are NOT returnable (except in the case of our error).
  
• Magazines are NOT returnable.
  
• Books and patterns MAY be returned within 15 days, in new condition, with the original receipt for a credit on file toward future purchase.
  
• All other returns must be received by us within 30 days of the invoice date.
  
• Please include a note advising us of the action to be taken (i.e., refund or new items to be shipped in place of the return).
  
• All damage claims should be reported to your local UPS first - save the damaged items, box and packing materials for thier inspection.
  
• Do not return hoops or handles that have been broken in shipment, please notify us first and we will take care of it. A credit will be issued or replacement product shipped.
  
• Shipping fees will be refunded on our errors only.
  

Prices Subject to Change Without Notice
Please Note: Due to rising inflation, manufacturing and shipping costs around the world, the cost of materials and products is rising, often with no warning. We never increase our prices unless our supplier increases their product pricing. Some price increases we can absorb, some we can not. Prices are subject to change without notice. New prices will be noted in the monthly newsletters. The on-line catalog is always current. Thank you for understanding.

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Some general Information about ordering & shipping:

• All online catalog orders will be sent an e-mail confirmation message.
  If you placed an order and you do not hear from us within 24 working hours (please allow extra time for weekends), please double-check that you have our address correct, that your mailbox is not full, that you typed your e-mail address correctly and send us your order again.
• For UPS ground delivery shipments, please allow 2–6 business days. For faster service Three Day Select, Two Day Air and Next Day Air deliveries are available at an additional charge (determined by UPS). Be sure to tell us by what day you need your order delivered We will determin how many days your normal shipping time is. You may not need to use an Air delivery but if you do not tell us when you need it, we will ship it as you request and the shipping fees may be very expensive.
• Please be sure to include your post office box number if you have one. We will ship the least expensive way—UPS or Priority Mail. Please let us know if you do not want your package shipped by one carrier or the other.

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If you didn't find the answer you were looking for, please click HERE for FAQ's - Ordering Supplies

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